FAQs

When will tickets be on sale ?

• Tickets will be on sale from Monday 3rd December 2012. Tickets will not be posted after 31st May 2013 but will have to be collected from the Box Office on arrival. The Box office on the festival site will be open from  12 noon till 10pm on Thursday night and from 9.30am till 10pm on  Friday, Saturday and Sunday.

Are there concession tickets for students, unwaged or senior citizens or disabled people?

• Sorry – but there are no concessions available.

How do I get a refund?

• Refunds will only be given consideration on written request before 30th April 2012 and will be subject to a 50% administration charge. Write to The Gate to Southwell Folk Festival, PO Box 9149, Newark, Notts NG24 9DZ. SORRY – NO REFUNDS after 30th April 2013 UNLESS THE EVENT IS CANCELLED DUE TO UNFORESEEN CIRCUMSTANCES. Please refer to our Terms and Conditions.

I’ve lost my ticket what can I do?

• Report to the  Box Office on arrival where we should be able to trace your original application. Please bring back up paperwork and identification such as passport or driving licence.

What time can I get on the campsites?

• The campsites will be open for arrivals from 4pm – 9pm on Thursday 6^th June for WEEKEND EXTRA ticket holders and from 10am on Friday 7th June and  Saturday 8th June for WEEKEND ticket holders.

I’ve got a motor home/caravan – Can I bring an awning?

•  Reasonably-sized awnings will be permitted provided you leave sufficient space for your vehicle within your pitch.

Can I park my car next to my tent/caravan??

• Yes, space permitting. However cars must remain on the campsite for the duration of the festival. If you wish to use your car during the festival you must park in the Day Parking field. Tents must be positioned at least 3m apart and caravans/motorhomes at least 6m apart.

I am a day visitor – what are the Car Parking arrangements?

• Car Parking for day visitors will be available free of charge – 5 minutes walk from the Festival Site.

What facilities will there be on the campsites?

• We provide toilets (including disabled toilets), showers, water and waste disposal (including chemical waste).

What food will I be able to buy on site?

• There will be a wide variety of food and drink outlets to suit most tastes. There will also be a fully licensed bar with over 40 real ales.

Can I bring my own drinks on to the site?

•  You are not allowed to bring alcoholic drinks and glass containers of any sort  on to the main event site. You may bring your own alcohol on to the campsite.

Can I cook my own food on the campsite?

• Yes but please do not use cooking stoves or naked flames inside a tent. Fires and disposable barbecues are not allowed on any site. Barbecues will be allowed provided they are constructed according to the manufacturer’s instructions and are at least 18 inches off the ground. We suggest you have a bucket of water or fire extinguisher nearby. At no time should the barbecue be left unattended. Stewards have the right to request a barbecue to be extinguished if deemed hazardous.

Where is the nearest shop for basic supplies?

• There is a small shop for basic provisions on the Festival Site. Southwell is a market town with all usual shops and facilities within ten to fifteen minutes walk.

Can I bring my dog?

• Only dogs required to assist people with disabilities will be admitted into the Festival Site. Those bringing caravans or motor homes may bring dogs as long as they are kept outside the Festival Arena and are kept on a lead at all times.

I am a wheelchair user. Will I be able to access all the events?

• Yes, although if we experience bad weather, the ground itself may be difficult to negotiate. Stewards are there to help you. Disabled parking is available  on the festival site and disabled camping, , can be provided on application.

Can  I get to the Festival on public transport?

You can get trains to Newark ( only 8 miles from the site)  or to Nottingham ( 14 miles from the site) and then catch buses to within 300m of the site – see next questions.

How can I get from Nottingham to Southwell?

• The Pathfinder 100 bus departs at regular ( 20/30 40 min intervals) from  King Street in Nottingham and terminates in Southwell.  It has dedicated wheelchair spaces as well as spaces for buggies. The journey takes 50 minutes.  The last bus from Southwell back to Nottingham is at 22.54  each night from Newark Road- 5 mins from the site.

What bus do I get from Newark to Southwell?

• Stagecoach Buses No. 28 and 29 run between Newark Bus Station and Southwell. The distance from the train station to the bus station is about 10 mins walk.

When does the festival officially start?

• The festival will officially start on Thursday evening  at 5pm. The Box office will be open from 12 noon on Thursday and the Festival Site will open at 4pm.

What time do I have to leave the campsite?

• Please leave the site by midday on Monday.

Where will the sessions be held?

• An area will be allocated on the main site for informal sessions in addition to the Bar Area. Pub sessions will take place in the four pubs close to the site – The Old Coach House, The Hearty Goodfellow , The Bramley Apple and The Final Whistle .  The festival programme will confirm details.

How do I sign up for a spot in the Open Mic Competition?

• There will be  Open Mic slots   ( Friday, Saturday and Sunday) in the Barleycorn Bar Marquee.  Send us an email to book a slot. Please give us your mobile so that we can contact you over the weekend.

How do you protect my personal data?

• When you buy your tickets, we will add your details to our mailing database. We do not share our information with any external organisations. If you do not want to be on our mailing list please write to Gate to Southwell Folk Festival, PO Box 9149, Newark, Notts, NG24 9DZ.